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Order Faq / Terms and Conditions Please Note - Privacy Issues: All information gathered at this site will in no way be distributed or sold to anyone. We respect the right to your privacy and we will protect it. The cart is protected on the secure server so that all your information will be encrypted to avoid being intercepted by a third party. Rest assured that your information will reach us safely, securely, and privately. Providing Visitors with Anonymous Access You can access our Web site home page and browse our site without disclosing your personal data. The Services and Links of our Web site Our Web site does not enable our visitors to communicate with other visitors or to post information to be accessed by others. Automatic Collection of Information We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals. Data Collection and Purpose Specification We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations. We do not collect or use personal data for any purpose other than that indicated in the table below. If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose. Children's Privacy We do not knowingly collect personal data from children. We take specific steps to protect the privacy of children by making reasonable efforts to ensure that a parent has authorized the collection of the child's personal data. Disclosure and Visitor Choice We do not disclose your personal data to our subsidiaries or other organizations. Confidentiality / Security We give you the option of using a secure transmission method to send us the following types of personal data:
We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation. Access to the personal data we may hold about you You can ask us, by:
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:
We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data. Privacy Compliance Our privacy policy is compliant with the following instrument: It is also compliant with the following global or regional regulatory, or self-regulatory instrument: In order to demonstrate that our privacy policy accords with the above privacy instrument, we are:
Privacy Support If you have an enquiry or concern about our privacy policy, please contact: On Taxes & Shipping ... Our shipping options are outlined below, select applicable shipping option at checkout. Shipping charges (except for the first two options below) will be the exact amount charged by the courier (FedEx or USPS) for the method you select at checkout and is based on the weight, size and destination of the package. To estimate the cost of shipping and delivery times for the courier of your choice please visit USPS.com or FedEx.com. All shipping options listed below provides the customer with a tracking number at the time an order is shipped. Customers can track their orders through their chosen shipping courier's website 24 hours per day. Shipping Options
Your order will only take more than one to three business days before being shipped if we are in the process of restocking one or more items on your order. If restocking is required for any of your items please allow extra time (ussually no more than eight business days) for shipment of your order. If you are a resident of New York State you are required to pay the State Sales Tax for retail orders, which will be applied at checkout. On Ordering ... Please refer to this extensive shopping cart help menu. On Returns ... A. A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER MUST ACCOMPANY RETURNS. Please contact a Reggae King customer service representative to obtain a RMA number, which must be placed on the outside and inside of your returned product package, for adequate identification. Returns must be made within 30 days of delivery. Returned merchandise that complies with our full return policy will be replaced in kind. B. RESTRICTIONS. Merchandise returns must be: 1) received by Reggae King within 30 days after delivery; 2) have a valid RMA#, 3) all CDs, DVDs, or DVD-Audio must be in their original packaging (plastic wrap) and cannot be opened and used; 4) all items must be their original condition, must not be damaged by customer, or show signs of wear, is soiled, or is missing parts. C. ORIGINAL INVOICE. A copy of the original printed or email invoice, with a description of the problem must accompany all returns. D. RMA# DURATION. The customer's RMA# is valid for 15 calendar days from the date issued. If goods are not received within 15 days of issuing the RMA#, the RMA number will be cancelled. Any goods shipped as advance replacement will be billed at the same rate as the original purchase, plus freight charges. E. REFUND POLICY. Reggae King maintains a 7-day refund policy. Customer may return goods for a refund if Reggae King is notified within 7 days of receipt of the goods. Restocking fee, explained below, may apply. F. RESTOCKING FEE. A 30% restocking fee plus freight to and from Reggae King will be assessed in the event of the following circumstances: 1) In cases not involving a Reggae King error; 2) Reggae King is not given the opportunity to replace goods in a timely manner; 3) merchandise is being returned simply because customer does not want it anymore. G. FREIGHT CHARGES. In the event of a replacement, Reggae King will pay FEDEX Ground or USPS equivalent freight charges to customer, and the customer will pay for the return of the defective product. In the event of an error by Reggae King, a store credit will be applied to your account to cover returned shipping costs to Reggae King. Store credit can be used towards future purchases. H. PAYMENT POLICY. Customer's account must be current at the time of RMA # issuance. In the case of a past due account, replacement will be held until customer's account is brought up-to-date. I. SPECIAL ORDERS such as SURPLUS CLOSE-OUTS and AUCTIONS cannot be returned for any reason. J. DAMAGED GOODS. Reggae King is not responsible for damages incurred in transit. It is the customer's responsibility to inspect shipment, and to note any obvious damage with the courier. In the event of damaged goods, the customer should immediately contact the freight carrier to place a damage claim. K. ALL RETURNS must be mailed pre-paid to: EJANESS, INC. 229-19 MERRICK BLVD, SUITE 237 LAURELTON, NY 11413 RMA # _____________ If you have any questions, please do not hesitate to call us at (718) 362-1711 or send an email to WE APPRECIATE YOUR BUSINESS! Shopping Cart Issues ... 
All items available for direct internet purchase will be processed through our shopping cart on our secure server so that all your information will be 128 bit encrypted through our secure certificate to avoid being intercepted by a third party. Once an order has been placed, an
order confirmation will be generated describing the goods ordered, this confirmation will be automatically sent to the email address you provided.Problems Adding to Cart? Cookies must be enabled within browser settings. Lowering the security settings may also help. AOL users may need to turn on cookies as some browser versions are set to off by default. High personal firewall privacy settings may also effect cart operation but in most cases not. Norton / Symantec Personal Firewall users may have HTTP Referers turned off. Norton Internet Security when set to not report HTTP Referers is a so called "privacy" issue for a user. For the website owner it's a "security" issue if they don't report the referer, almost a catch-22. Just turn referers on by: Your Browser Must Be Cookies and Javascript Enabled. Setting Cookies Browser Option: Please check your browser settings to ascertain that it will accept cookies. Access these settings in Internet Explorer through Tools/Internet Options/Security/Custom Level/Cookies: Enable. Netscape - go to: Edit / Preferences / Advanced - Bullet either "Accept all Cookies" or "Accept only cookies that get sent back to original server". Checking your browser options/preferences to make sure JavaScript and Java are enabled. Netscape 4.x - 6.x Edit / Preferences / Advanced MSIE 5.x Tools / Internet Options / Advanced - Java VM Tools / Internet Options / Security / Internet / Custom Level / Java Permissons - Medium to Low Safety, Scripting - All Enabled. Security SSL - MSIE 5.x Tools / Internet Options / Advanced - Security SSL 2.0 SSL 3.0 |
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